Troubleshoot Fiery Remote Scan

If you have problems with Fiery Remote Scan, there are several troubleshooting options.

For additional information or support, registered users may start a discussion through Fiery Communities.

The scan job takes a long time

A job may be delayed because a previous job is not finished.

Check to see whether a job is currently printing or processing.

Scanning will start when printing or processing finishes.

Scanning sometimes fails when there is no power to the printer or there is not enough memory.

Check the following:

Whether the printer is in power save or power off mode.

If this is the case, reset the power save mode and then warm up the printer completely prior to rescanning.
That there is at least 800 MB (and preferably 1 GB) of available hard disk space before scanning.

Temporary files on the local hard disk require this much memory, or at least three times the largest image/document file size that you intend to acquire/initiate. If there is not enough available hard disk space, the job is deleted from the Fiery server, an error message is generated, and the error is listed in the Job Log.

Fiery Remote Scan cannot connect to a Fiery server if the connection is not configured properly.

Make sure that the connection is configured correctly.

For more information, see Connecting to Fiery servers and Configuration and Setup, which is part of the user documentation set.