Fiery Options Help (server)

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Troubleshoot Fiery options

If problems occur when managing Fiery options, you can troubleshoot them.

For additional information or support, registered users may start a discussion through Fiery Communities.

Parent topic: Managing licenses for Fiery options on server

Activation generates an error message

Error messages provide details about errors and suggest actions to take.

  1. Check Error messages for more information about the error. If the message guides you to contact technical support, you must first generate a diagnostic log file.
  2. Open the Manage Fiery Options page to generate a diagnostic log file. (See Accessing the Manage Fiery Options page.)
  3. Click the Advanced Settings icon () in the upper-right corner, and then click Diagnostic Log to generate a diagnostic log file.
  4. When you contact technical support, provide the following information:
    • ID of the Fiery server. For more information, see Activating a Fiery option.
    • Name of option that you are trying to activate
    • License Activation Code (LAC)
    • Diagnostic log

Incorrect system clock settings

If the date and time settings on the system clock are incorrect, your computer may not connect with the Fiery licensing server. If this occurs, reset the clock on your computer.