Error messages
Error messages give you details about an error and suggest actions to take. Error messages appear in the license activation software and the Fiery licensing website.
For additional information or support, registered users may start a discussion through Fiery Communities.
Message ID |
Error message |
Action |
|---|---|---|
From the license activation software: |
||
OFA0020 |
The LAC is not in the correct format. Try entering the LAC again. Refer to the LAC card if you have one. |
The License Activation Code (LAC) is not in the correct format. Try entering the LAC again. Refer to the LAC card if you have one. |
OFA0010 |
The license file you selected is invalid, select a different one and try again. |
During manual activation, you obtained a license file from the Fiery licensing website. Check that you selected the correct license file to upload. If the error still occurs, you can restore the Fiery options and try to activate them again. |
OFA0090 |
Internal error. Please call Fiery technical support. |
There is a problem with the license file. Try repeating the activation process from the beginning. If the error occurs again, restore the options and try to activate them again. If the error still occurs, contact technical support and provide the error code shown in the message. |
OFA0060 |
Error <number> Proxy configuration is incorrect or proxy server is down. |
An Internet connection could not be found. Check that the proxy settings are correct and try again. If the problem persists, contact your network administrator. |
OFA0030 |
Internet connection could not be established. |
An Internet connection could not be found. Check that the proxy settings are correct and try again. If the problem persists, contact your network administrator. |
OFA0080 |
Error <number> Licensing session expired. Start licensing session again. |
The license activation software was used in a different browser window more recently than this one. To continue, close this window and open a new one. |
|
OFA00105 |
Error <number> The license activation software module is corrupted and Fiery system software must be reinstalled. |
The license activation software module is corrupted, and the Fiery system software must be reinstalled. Contact technical support and provide the error code shown in the message. |
OFA0070 |
Error <number> The license activation software module is corrupted. Reinstall Command WorkStation and try again. |
Reinstall Command WorkStation and try again. On Windows, go to and start Fiery User Software in maintenance mode. Select the Repair option and then select Command WorkStation. On Mac OS, use Fiery Software Uninstaller to uninstall Command WorkStation and then reinstall Command WorkStation. |
OFA0050 |
Sorry we cannot deactivate the option requested. Please contact support for more information. |
Try to restore Fiery options and deactivate them again. If the error still occurs, contact technical support. |
OFA0040 |
Sorry we cannot reactivate the option requested. Contact support for more information. |
Try to restore Fiery options and reactivate them again. If the error still occurs, contact technical support. |
OFA00115 |
None of the options could be restored. |
Previously activated licenses were not found for this computer. If you had licenses that were previously activated, contact technical support. |
From the Fiery licensing server: |
||
EBIS0004 |
The LAC is not recognized. Check that you entered the correct LAC. Refer to the LAC card if you have one. |
The LAC is not recognized. Check that you entered the correct LAC. Refer to the LAC card if you have one. |
EBIS0007 |
This option is already activated. |
Check that the LAC is correct for the option you want to activate. |
EBIS0016 |
The license has already been activated for another computer. |
The license has already been activated for another computer. You can deactivate the license on the other computer and then activate it on this one. |
EBIS0018 |
You must first choose the Request File to upload. |
You submitted the wrong request file, or the request file is corrupted. Try submitting a different request file. If the error occurs again, try regenerating the request file. |
EBIS0025 |
Unable to activate license: Error Code <number> |
An error occurred on the Fiery licensing server. Contact technical support and provide the error code shown in the message, the LAC, and the serial number of your Fiery server. |
EBIS0002 |
The Fiery licensing service is unavailable. Try again later. |
The Fiery licensing service is unavailable. Try again later. |
EBIS0006 |
The License Activation Code (LAC) cannot be activated. Check that the feature(s) activated by the LAC are correct for your product. |
Check that the feature(s) activated by the LAC are correct for your Fiery server model. |
EBIS0011 |
Your system does not support some of the features included in this option. Do you want to continue? |
The LAC activates multiple features, and one or more features are not supported, as shown in the list. Obtain a new LAC that has only features that are supported. If you continue, you cannot use any unsupported features, and you cannot use the LAC again. |
EBIS0008 |
Some features of this option are already activated. Do you want to continue? |
The LAC activates multiple features, and one or more features are already activated, as shown in the list. Obtain a new LAC with features that have not already been activated. If you continue, you will be paying twice for the same feature. |
EBIS0026 |
Unable to deactivate license: Error Code <number> |
Try to restore Fiery options and deactivate them again. If the error still occurs, contact technical support and provide the error code shown in the message. |
EBIS0024 |
Unable to reactivate license: Error Code <number> |
Try to restore Fiery options and reactivate them again. If the error still occurs, contact technical support and provide the error code shown in the message. |
EBIS0027 |
No licenses have been previously activated on this computer, so you cannot restore any licenses. |
Licenses have not been previously activated on this computer, so you cannot restore any licenses. |