Fiery Options Help (client)

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Troubleshoot Fiery options

If problems occur when managing Fiery options, you can troubleshoot them.

For additional information or support, registered users may start a discussion through Fiery Communities.

Parent topic: Managing licenses for Fiery options on client computers

Activation generates an error message

Error messages provide details about errors and suggest actions to take.

  1. Check Error messages for more information about the error. If the message guides you to contact technical support, you must first generate a diagnostic log file.
  2. Open the License Activation page to generate a diagnostic log file. (See Access the License Activation page.)
  3. Click the Advanced Settings icon () in the upper-right corner, and then click Diagnostic Log to generate a diagnostic log file.
  4. When you contact technical support, provide the following information:
    • Name of option that you are trying to activate
    • License Activation Code (LAC)
    • Diagnostic log

Activated options Fiery unavailable

The licensing record for Fiery options might not be available. This can happen when you reinstall the system software on your computer or revert to an earlier system state.

Open the License Activation page to restore licenses from the Fiery licensing server. (See Access the License Activation page.) Click the Advanced Settings icon () in the upper-right corner, and click Restore.

Deactivated license is not available for reuse

If a license is deactivated manually and the deactivation request file is denied when uploaded to licensing.fiery.com, the license will not be available for reuse.

  1. Open the License Activation page to restore licenses from the Fiery licensing server. (See Access the License Activation page.
  2. Click the Advanced Settings icon () in the upper-right corner, and click Restore.
  3. Retry the deactivation.
  4. Contact your Fiery dealer or printer manufacturer for support if the license cannot be restored.

Incorrect system clock settings

If the date and time settings on the system clock are incorrect, your computer may not connect with the Fiery licensing server. If this occurs, reset the clock on your computer.