Troubleshoot the Fiery Remote Scan
If you have problems with Fiery Remote Scan, there are several troubleshooting options.
The Fiery Server does not respond
The printer may be off or in power save mode. (Even with the printer off, the Fiery Server appears in My Fiery List when the Fiery Server itself is turned on.)
Make sure that the printer is connected.
Make sure the printer is turned on.
The scan job takes a long time
A job may be delayed because a previous job is not finished.
Scanning will start when printing or processing finishes.
The scan job fails
Scanning sometimes fails when there is no power to the printer or there is not enough memory.
Whether the printer is in power save or power off mode.
If this is the case, reset the power save mode and then warm up the printer completely prior to rescanning.
That there is at least 800 MB (and preferably 1GB) of available hard disk space before scanning.
Temporary files on the local hard disk require this much memory, or at least three times the largest image/document file size that you intent to acquire/initiate. If there is not enough available hard disk space, the job is deleted from the Fiery Server, an error message is generated, and the error is listed in the job log.
Fiery Remote Scan cannot connect to a Fiery Server
Fiery Remote Scan cannot connect to a Fiery Server if the connection is not configured properly.
For more information, see Connecting to Fiery Servers and Configuration and Setup, which is part of the user documentation set.
Remote Scan window does not appear after launching
The Remote Scan TWAIN modules must be in the correct folder.
- Check to see if the TWAIN module(s) installed by Photoshop are in the correct folder.
- If not the modules are not in the correct folder, reinstall Photoshop software.
Remote Scan TWAIN plug-in does not appear under Import
The Remote Scan TWAIN modules might need to be reinstalled.