An Internet connection was not available when Fiery Color Profiler Suite first started, so a license was not downloaded.

If Fiery Color Profiler Suite started without an Internet connection, connect to the Internet, start Fiery Color Profiler Suite, and then click Download License.

You downloaded the license, but it is not on the computer’s desktop.

Move or copy the license to the computer’s desktop.

You have not activated the license.

If you already downloaded the license and the license file is on the desktop, click Activate License.

You have activated the license but it is for a different spectrophotometer than the one that is connected.

Connect the spectrophotometer associated with the license.

The Fiery Color Profiler Suite version you are running does not recognize the license although you are sure it is the correct license for your spectrophotometer.

Check that your license is valid for the version of Fiery Color Profiler Suite that is installed.

1. Open a browser and go to activation.efi.com/cps.
2. Enter the serial number or the License Activation Code, and then click Submit.
3. The version number that is shown must match the version number that appears when you select Help > About Fiery Color Profiler Suite in the Fiery Color Profiler Suite main window.

Fiery Color Profiler Suite does not activate with the connected spectrophotometer.

Check the spectrophotomer serial number in the lower-left of the "Dongle not found" window. Enter this number at activation.efi.com/cps to download the license for the connected spectrophotomer.