Problem

Action

There was no Internet connection when Color Profiler Suite first started, so no license was downloaded.

If Color Profiler Suite started without an Internet connection, connect to the Internet, start Color Profiler Suite, and then click Download License.

You downloaded the license, but it is not on the computer’s desktop.

Move or copy the license to the computer’s desktop.

You have not activated the license.

If you already downloaded the license and the license file is on the desktop, click Activate License.

You have activated the license but it is for a different spectrophotometer than the one that is connected.

Connect the spectrophotometer associated with the license.

Color Profiler Suite does not recognize the license although you are sure it is the correct license for your spectrophotometer.

If the problem persists and you are sure you have the correct t license, contact EFI Technical Support.