If you cannot connect to the Fiery server with Command WorkStation or the utilities, check the network connectivity and verify that the users are entering the correct IP address or DNS name.

• A remote computer running utilities or WebTools may be interfering by obtaining status information. If possible, close the remote application, and try to connect again.

• Restart the Command WorkStation software and try to connect again.

• Reboot the Fiery server.

Verify the configuration settings on the Fiery server. If you cannot connect with Command WorkStation, use WebTools Configure.

• In Configure > Job Submission > Queues, confirm that at least the Hold queue is published.
• In Configure > Fiery Server, check the setting for Server Name.
• In Configure > Network, check the IP address settings and other network settings.
• On the client computer, confirm that the required network protocols are loaded.