Fiery options 1.3 Help (server)

Hide or show navigationPrevious topicNext topicSharePrintPDF

Troubleshoot Fiery options

If problems occur when you are managing Fiery options, you can troubleshoot the problems.

Parent topic: Managing licenses for Fiery options on server

Activation generates an error message

Error messages provide details about errors and suggest actions to take.

  1. Check Error messages for more information about the error. If the message guides you to contact technical support, you must first generate a diagnostic log file.
  2. To generate a diagnostic log file, open the Manage Fiery Options page. (See Accessing the Manage Fiery Options page.)
  3. Click the Advanced Settings icon in the upper-right corner, and then click Diagnostic Log to generate a diagnostic log file.
  4. When you contact technical support, provide the following information:
    • ID of the Fiery server. For more information, see Activating a Fiery option.
    • Name of option that you are trying to activate
    • License Activation Code (LAC)
    • Diagnostic log

Incorrect system clock settings

If the date and time settings on the system clock are incorrect, your computer may not connect with the EFI licensing server. If this occurs, reset your computer’s clock.

Terms of Use