Fiery IQ February 2025 release
What is new in this release
This version of Fiery IQ introduces the following new feature:
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You can view information only on printed jobs within the past year for EFI roll-to-roll printers with printer software version 12.0.7.16 or later. This feature is available to all new users and to existing users logging in with a new device.
Known Issues
Fiery Account
Account Settings page is not localized
When you change the browser language while logged on to Fiery IQ, the Account Settings page is not localized in the respective language and is displayed in English.
As a workaround, sign out and then sign in again to view the Account Settings page in the localized language.
Modifying company information
When you modify the company information in the Account Settings page and refresh the Company details page in the Fiery Admin console, the company details are updated for the currently logged-in user. However, the company details are updated for other users when they sign out and then sign in again to Fiery IQ.
One Time Password (OTP) validation
When you enter an incorrect OTP while changing the Fiery Account password, the error specifying the incorrect verification code is displayed on the next page after entering the new password.
Fiery Dashboard
Utilization data incorrect within the past year
Fiery Dashboard and Fiery Insight display incorrect utilization data within the past year for EFI roll-to-roll printers with printer software version 12.0.7.16 or later.
Warning state is not displayed in Fiery IQ
- While printing, the printer status is displayed incorrectly for some OEMs.
- After printing, the printer status is displayed as Idle in the Fiery Dashboard instead of the warning message.
Toner remaining in Fiery IQ
On a Konica Minolta server, the toner remaining in the printer summary on the Fiery Dashboard may differ from the toner information shown in the Consumables section in Fiery Command WorkStation.
Fiery Admin console
User invitation link
When you click on the user invitation link sent using Fiery IQ version 2.0.4 and earlier, an error is displayed.
As a workaround, contact the company administrator and request a new invitation.
License Manager widgets
The widgets in the License Manager are not in a fixed order, and the order is randomly switched when you refresh the License Manager window.
Fiery License Manager in live demo
The Fiery License Manager page is removed from the Fiery IQ live demo application.
Incorrect user role
When you invite an existing Fiery IQ user, who was first invited from Fiery Command WorkStation, to join another company account, the Select role drop-down list displays admin, operator, and support roles. However, an existing Fiery IQ user can only be invited as a support user.
MAC address of EFI display graphics printers is not displayed
The MAC address of EFI display graphics printers is not displayed in the Device collection and printer drill down.
Fiery Cloud Connector
Automatic completion of setup
Automatic completion of setup is not possible for Linux-based Fiery servers that operate in a proxy network.
EFI Cloud Connector not renamed as Fiery Cloud Connector
- Folder names of the installed EFI Cloud Connector software
- EFI Cloud Connector client installer wizard
- Linux installers on FS400 and earlier
EFI Cloud Connector changed to Fiery Cloud Connector for display graphics printers
When you log in to Fiery IQ, select any display graphics printer in the dashboard, and click the More icon (three dots) to view device info, the EFI Cloud Connector name is changed to Fiery Cloud Connector on the printer page.
Delete last admin from company account
When you delete the last administrator account in the Fiery Cloud Connector version 2.0.94, the Fiery Cloud Connector is not logged out, and the association of the operator and support users is not removed from the company account.
PostScript (PS) patches are not displayed in Fiery IQ
When you update PS patches from Fiery Command WorkStation for Fiery Cloud Connector running on an embedded server, some PS patches do not appear in Fiery IQ.
Incorrect activation error
If your Fiery Account credentials can access multiple company accounts and you attempt to sign in to Fiery Cloud Connector version 1.3.3745 and earlier, an error message appears notifying you that the Fiery Cloud Connector activation failed. This message is incorrect. Fiery Cloud Connector is activated. However, only Fiery Account credentials with access to one Fiery IQ account can access Fiery Cloud Connector and Fiery IQ Go.
Device information does not appear simultaneously
When you restart the Fiery Cloud Connector and view the Registered server list, the information in the Device, Connection, and Version columns appears first. Then the Status and Tracking column information appears after a few seconds.
Delay in invalid IP address message
If an invalid IP address is added to the Fiery Cloud Connector, it may take more than one minute for the invalid IP address message to appear.
Offline Fiery servers cannot be registered
When you attempt to register multiple Fiery servers and if one of those Fiery servers is offline, a message appears informing you that the particular Fiery server is offline. The offline Fiery server will not be registered. However, the other Fiery servers you attempted to register will also not be registered on the Fiery Cloud Connector. This issue occurs only on a Fiery server for a cutsheet printer.
- In the Register servers tab, click the Back and clear the check box for the offline Fiery server. You can then click Register.
- In the Register servers tab, click Add Device and manually enter the information for each online Fiery server.
Update Fiery server appears after Fiery Cloud Connector is installed
In Fiery Command WorkStation, when you select a Fiery server for a cutsheet printer already connected to Fiery Cloud Connector, the Update Fiery server may appear in .
Fiery IQ Go
Printed jobs count mismatch
For an EFI roll-to-roll printer with printer software package version 12.0.7.16 or later, the count of printed jobs for the last seven days displayed on Fiery IQ Go does not match the count displayed on the IQ Dashboard.
Job preview space
The job preview space in Fiery IQ Go is shortened for all display graphics printers when the printer is in the printing state.
Job count mismatch
When there are more than 20 jobs in the print queue, the job count displayed in the Print Queue on the printer details page in Fiery IQ Go does not match the list of jobs displayed in the Print Queue tab.
Error messages in Notification tab
The recent error messages are not displayed in the Notification tab in Fiery IQ Go.
Incorrect job name
An incorrect job name is displayed in Fiery IQ Go when you name a print job using double-byte characters.
Canceled print job was not displayed
When you cancel a print job before it is printed, the canceled print job for the EFI wide format printers is not displayed in Fiery IQ Go.
Print job thumbnails are not displayed
The thumbnails of print jobs from the print queue and printed job list for H5, EFI Superwide roll-to-roll, and EFI VUTEk HS series printers are not displayed in Fiery IQ Go.
Resolved alerts or notifications are not displayed
The All and Error tabs on the Device Info page display only active alerts and notifications instead of active and resolved ones for the last 24 hours.
Notifications appear after signing out
Notifications for production blocking events still appear on your mobile device when you are not signed in to the Fiery IQ Go app.
Fiery InkWise (BETA)
Access to Fiery InkWise
The Fiery InkWise application is not available to support users.
BETA tag is not displayed
When using the Fiery ColorGuard web application, the BETA tag with the Fiery InkWise application is not displayed in the switch application drop-down list.
Fiery Insight
Printer utilization details are inconsistent
When you enable shifts, the printer utilization details shown on the Fiery Insight Trend page do not match with the utilization details shown on the Fiery Insight Compare and Fiery Dashboard pages.
The Double strike column in the Job log is blank
The Double strike column in the Job log is blank for EFI Pro 30h printers. However, the Strike column in the Job log displays strike details of print jobs.
Job information missing in the Job log
When viewing a Fiery server for a cutsheet printer in the Job log, Fiery Insight only displays job settings information. Server default information is not displayed in the Job log.
Job log information is missing
- User
- Perfect bind
Incorrect value is displayed in the Copies column
The Copies column in the Job log page displays incorrect values for Pro 30h printers.
Fiery Manage
Creating a new sync package
- The preset count displayed in Fiery Manage does not match the number of presets available in the Fiery server.
- An incorrect error message is displayed for a failed sync package due to exceeding the maximum limit of 10 Megabytes.
Fiery server configuration file
- The Fiery Cloud Connector via proxy settings.
- The Fiery Cloud Connector installed on Mac operating systems.
Deploy sync package error
When you deploy a sync package to multiple servers, an error message is displayed.
Error messages
Fiery IQ uses the same error messages as Fiery Command WorkStation. Fiery IQ will not track error messages that are not used in the Fiery Command WorkStation.
Fiery Notify
Updating attributes
When you update any attributes from the Fiery WebTools, the updated values are not displayed in the configuration report for servers connected via Fiery Cloud Connector installed on Windows and Mac operating systems.
As a workaround, restart Fiery Cloud Connector.
Hidden menu on Configuration Reports page
When you click the More icon (three-dot), the menu is hidden from view if four or more configuration reports are listed on the Configuration Reports page.
Email notification sent for each Fiery server
If the connection between Fiery Cloud Connector and Fiery IQ is lost and production-blocking event alerts are configured in Fiery Notify, you will receive an email notification for each Fiery server for cutsheet printers registered on Fiery Cloud Connector.
Multiple email notifications
If the connection between the Fiery Cloud Connector and a Fiery server is lost and production blocking event alerts are configured in Fiery Notify, you will receive multiple email notifications until connectivity is re-established.